Terms & Conditions
1. Tours
In buying and joining the Tours, it is deemed that you have fully accepted all Splashy Iguana Tours' terms and conditions. If you do not agree with the terms, do not buy the tickets and do not join the tours.
You agree to indemnify, defend, and hold Splashy Iguana Tours and its affiliates, and their respective officers, directors, owners, agents, information providers, and licensors (collectively, the "Indemnified Parties") harmless from and against any and all claims, liability, losses, costs, and expenses (including attorneys' fees) incurred by any Indemnified Party in connection with any breach by you of these Terms and Conditions and Privacy Policy.
2. Prices
We reserve the right to make price changes at any time before your booking is made. We reserve the right to correct printing errors and obvious calculation errors without notification. All information is subject to change without notice.
3. Cancellations & Reschedules
3.1 All ticket sales are final and non-refundable. Any changes to tour dates must be communicated via email at least 1 working day prior to departure and are subject to availability. No Tour Date/Time changes are permitted on the day of the Tour.
3.2 Splashy Iguana Tours reserves the right to cancel a Tour at its absolute discretion, whether for health, safety, security, weather, mechanical breakdowns, or other reasonable reasons, including but not limited to social distancing restrictions like capacity limits and/or control order imposed by a Government Agency.
3.3 Should a Tour not proceed, then you will be rescheduled at your convenience, but otherwise, you shall have no claim whatsoever (including no claim for travel expenses or any other out-of-pocket expenses) relating to the cancellation of a Tour.
4. Departure Points and Times
Splashy Iguana Tours endeavors to provide departure points and times for the Tours as accurate as possible. However, Splashy Iguana Tours reserves the right to vary such departure points and times without prior notice or consent from you, as circumstances require.
5. Check-in for a Tour
If you are joining a Timed Tour, you are strongly encouraged to arrive and ‘check-in’ at the departure points/check-in location at least
20 minutes (Check-in Time) prior to the Tour Time, as per your booking confirmation email/voucher. This is to allow time for collection of your boarding pass. Our Tours run on a schedule and depart on time. If you are late and unable to complete the check-in by the Tour Time, you may not be allowed to join the Tour at Splashy Iguana Tours' discretion, and you will not be allowed a refund and reschedule.
6. Late Arrivals and No-shows
6.1 We will not be able to reschedule your Tour or issue refunds for no-shows or late arrivals, whether due to any circumstances or last-minute unforeseen circumstances such as unexpected illness, road construction, traffic congestion, public transport disruptions, getting lost/cannot find the check-in location, or any number of events that could happen. For Timed Tours, it is not possible to join and board the Craft after it has departed.
6.2 We cannot wait for late arrivals as this is unfair to our guests who are on time for their Tour. If you arrive late, you may miss your Tour even if the Craft has not departed yet. This is because even though you are there, your checking in and getting ready will delay the rest of the guests on your Tour. Late arrivals who miss their Tours will be considered as no-shows and will not receive a refund for any reason. Late arrivals will also not be rescheduled to another Tour without booking and paying fully for another Tour.
6.3 We pride ourselves on our professionalism and excellent customer service. All we ask is that you show up on time for your Tour. In the case of a delay, we recommend contacting us as soon as you know you will be late. The earlier we know, the more we can do for you.
9. Tour Route
Splashy Iguana Tours reserves the right to deviate from the route, itinerary, or inclusions and amend times and/or days of a Tour if necessary, including reasons such as but not limited to water/road closure, parades, floods, or where reasonably prudent to do so without prior notice or consent from you.
10. Craft
While Splashy Iguana Tours endeavors to operate its tour vehicles as described, it reserves the right to substitute them from time to time.
11. Right to Refuse Service
If your conduct aboard the Tours endangers the Craft or any person or property on board, or obstructs the crew in the performance of their duties, or fails to comply with any instruction of the crew, or behaves in a manner to which other passengers may reasonably object, Splashy Iguana Tours may take such measures as it deems necessary to prevent the continuation of such conduct, including restraint and/or ejecting you from the Tour without a refund.
12. Safety
12.1 You are required to remain seated on the Tours and keep all limbs within the Craft, especially while the Craft is in motion.
12.2 A child (0-9 years old) is defined as in the ticket class at the time of purchase. All children MUST be accompanied by an adult at all times. We reserve the right to refuse/eject guests who refuse to comply with this policy from the Tour(s) without a refund.
13. Accident or Loss
Please take care of all personal property while traveling at all times. Splashy Iguana Tours will not be liable for any loss, damage, delay, inconvenience, or direct or consequential loss, however caused.